FAQ
1. What types of products does Petopia sell?
We offer a wide range of pet products, including food, treats, toys, grooming supplies, beds, clothing, and accessories for dogs, cats, and other pets.
2. How can I place an order?
Simply browse our online store, add the items you want to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
3. What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods listed at checkout.
4. How long does shipping take?
-
Standard Shipping (U.S.): 3–7 business days.
-
Express Shipping (U.S.): 1–3 business days.
-
International Shipping: 7–21 business days depending on location.
For more details, please see our Shipping Policy.
5. Do you offer free shipping?
Yes! Orders over $50 within the U.S. qualify for free standard shipping.
6. Can I return or exchange an item?
Yes. Returns are accepted within 14 days of receiving your order, provided the items are unused, in original condition, and not in the non-returnable category (e.g., opened food, grooming products). For full details, see our Return & Refund Policy.
7. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund at no cost to you.
8. Do you ship internationally?
Yes, we ship to select international countries. Delivery times and costs vary depending on your location. International customers are responsible for customs duties, taxes, or import fees.
9. How can I track my order?
Once your order is shipped, you’ll receive an email with tracking details so you can follow your package until it arrives.
10. How do I contact customer service?
You can reach our support team via:
📧 Email: hilariotynisha@gmail.com
📞 Phone: 858-275-1698