Shipping Policy

At Petopia, we want to make sure your order arrives safely, quickly, and hassle-free. Please take a moment to review our shipping policy so you know exactly what to expect when shopping with us.

Processing Time

  • All orders are processed within 1–3 business days after receiving payment.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Time

We offer several shipping options to suit your needs:

  • Standard Shipping (3–7 business days): Flat rate depending on your location.

  • Express Shipping (1–3 business days): Available at an additional cost.

  • Free Shipping: Orders over $50 qualify for free standard shipping (U.S. only).

Delivery times are estimates and may vary depending on your location, courier delays, or unexpected circumstances.

International Shipping

  • We currently ship to select international countries.

  • Delivery times typically range from 7–21 business days depending on the destination.

  • Customers are responsible for any customs duties, taxes, or import fees that may apply.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can use this number to monitor the status and delivery of your package.

Lost or Delayed Packages

  • Petopia is not responsible for delays caused by the courier, customs, or incorrect addresses provided by the customer.

  • If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.

Address Accuracy

Please ensure that all shipping details are entered correctly during checkout. Incorrect or incomplete addresses may result in delays or lost packages.

Questions About Shipping?

If you have any questions about our shipping policy or your order, feel free to reach out:
Email: hilariotynisha@gmail.com
Phone: 858-275-1698