Terms of Service

Welcome to Petopia! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from Petopia, you agree to comply with and be bound by these Terms. Please read them carefully before using our site.

1. General Conditions

  • By visiting or purchasing from our store, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

  • You agree not to use our products or services for any illegal or unauthorized purpose.

  • We reserve the right to refuse service to anyone at any time for any reason.

2. Products and Services

  • We strive to display accurate information about our products, including descriptions, prices, and availability. However, errors may occasionally occur.

  • We reserve the right to modify, update, or discontinue any product without prior notice.

  • All prices are listed in USD unless otherwise stated.

3. Orders and Payments

  • By placing an order, you agree to provide current, complete, and accurate purchase and account information.

  • Payment must be made in full before we ship your order.

  • We accept major credit/debit cards and other payment methods displayed at checkout.

4. Shipping and Delivery

  • Shipping times are estimates and may vary depending on location and circumstances.

  • Petopia is not liable for delays caused by the courier, customs, or incorrect information provided by the customer.

  • Please review our Shipping Policy for more details.

5. Returns and Refunds

  • Returns and exchanges are subject to our Refund Policy.

  • Certain items (e.g., perishable pet food, opened grooming products, or custom items) may not be eligible for return.

6. User Accounts

  • If you create an account on our site, you are responsible for maintaining the confidentiality of your login information.

  • You agree to accept responsibility for all activities under your account.

7. Intellectual Property

  • All content on this website, including logos, images, product descriptions, and designs, are the property of Petopia and may not be used without prior written consent.

8. Limitation of Liability

  • Petopia is not responsible for any damages, injuries, or losses resulting from the use or misuse of our products.

  • Our liability shall not exceed the amount paid for the purchased product.

9. Governing Law

  • These Terms of Service shall be governed by and construed in accordance with the laws of the United States.

  • Any disputes shall be handled in the courts of appropriate jurisdiction.

10. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.

  • Changes will take effect immediately once posted on this page.

Contact Information

If you have questions about these Terms of Service, please contact us:
📧 Email: hilariotynisha@gmail.com
📞 Phone: 858-275-1698